[Resolved]  OYO — fraud and security concern at oyo hotel

Website:

Www.oyorooms.com

Hi,
Me and my partner booked a hotel using oyo app on 1st of november. We reached the property around 3. Am at night. We were told that they only have one room available 311. We looked for the room and made the payment, submitted copy of our ids and filled the logsheet at the reception. When we asked for the room keys the reception guy told us they don’t have the key to our room but he can open it using a master key. We denied doing so and asked for the orginal keys to room. After arguing on this note he handed over us 202 key and said u can use this i have made a duplicate of 311 key card on this. I wasn’t comfortable with it so i said how can you do this. When u make hand me over any rooms key duplicating it to mine. Anyone can do it. How safe i am at this property when anyone can entre my room. The reception person said sry i dnt have orginal key and some previous guest took it. We complained about this to oyo c. Care the reception person himself told that he does not have the key to the rooms. After all this it was already 4. Am and we were still standing at hotel reception. This person told us he takes the guarantee that no one will entre the room. I said ok fine i dnt have and option but can you give me guranteen mk a photocopy o[censored]r id on back of our photocopy ids. To which he said i don’t have my wallet. We said ok bring anyone’s id card who is taking guarantee to this. He said he cant handover. Meanwhile he called the owner when the owner came we were already frustrated by what happened still i explained him the issue. And by this time the reception person took out 311 rooms orginal key and said he found it. And now the owner you can take this. But this was a complete case of fraud with us when they had the original keys why wasn’t it handover to us at once. And once the owner comes he automatically finds the case. If my partner would have been staying alone at the property he would have stayed but i was there too with him. One wolud definitely look for females security. The whole argument went on till 5am arround after which we had no option left so we left the property at went to oyos other property in ghaziabad to stay. And now that i am complaining to oyo about this they say that the case is closed by adding this note that we should go back to the property and collect our money refund and the watch that my partner threw in this argument. What do you expect from us that where we have been fraud we get back to the same place just because your hotel does not know how to treat guest. If the reception person didn’t had the key he should have refused us before charging us for the same. We would have gone to anyother hotel then and there only. Wouldn’t have wasted our 2hrs at the reception. Now oyo is expecting us to go back to place and collect the things. Why are you people even have helpline nos. I[censored] can’t do anything about it. And still no action is taken against the property. Is this how u behave with your guest, then i am sorry i don’t think any person will trust your website after these sort of commitments from you people. Its better not to use oyo then. Complaint no. 10480922, booing id ubel3968. Hotel name oyo 9841 the vivr 1.