| Address: | Indore | | Website: | www.oyorooms.com |
Another Fraud experienced with Oyo Rooms. We made advance payment as requested by support executive over call to confirm our booking. On arrival hotel denied to provide us rooms stating no rooms available. Received email from OYO stating we didn't show up. Please refer to the attached pdf.
As per email received on 4thSep, after deducting the cancellation charges of ₹1078, refund amount calculated is ₹120. We haven't received any refund yet. Please help me to get a full refund on this booking as the OYO Rooms is making a false statement that we didn't show up.
Please look into this issue as OYO ROOMS has cheated on us with this booking. Without any investigation they gave false resolution.
Can we expect any update and some strict action against @oyorooms for not looking into this issue.
We posted it on Twitter as well tagging @oyorooms and they responded that the query is already resolved at their end, without even providing any resolution or contacting us.
For your reference, below is the email response received from OYO ROOMS on our Twitter post-
Hey, as per our records, our team has shared the resolution with you and your complaint stands resolved. Please do write us back for any further assistance. Vin
This is clearly a big scam where OYO is pressurizing us to make the advance payments on call when we try to book a hotel room through OYO app. When the payment is received at OYO end (hotel room is not actually booked as the hotel receptionist say that we are no longer associated with OYO) and when we try to check-in in the hotel, hotelier says that you don't have any booking here and we can't give you a room and next day we receive an email(attached here) from OYO stating that it was a no show at the hotel from our side.
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Team OYO