| Address: | Gurgaon, Haryana | | Website: | www.oyohotels.com |
The hotel owner and manager are imposter at best. I booked an AC room via OYO online by paying Rs 666. Ihave the receipt of it. However once I tried to check in the hotel receptionist said it is jayam residency and not Sai Nalam hotel. He further said that they had no affiliation with OYO. However the hotel board from outside was specifying it as Sai Nalam Hotel and they had OYO boards at the reception desk. The hotel receptionist asked to pay separately Rs1000 else vacate the premise immediately. When I talked to the OYO Customer care in Chennai, they listened to my concern and then put on hold. Every other time the call was disconnected as soon as it rang. I tried talking to the hotel manager he said the same thing that it is no longer affiliated with OYO and its OYO and the customers problem. Even after paying separately Rs1000, we were denied any money receipt and even room key. The receptionist even asked us to sign the checkout time while we were checking in. On their consent we took photograph of receipt which specified we paid through cash but OYO receipt was specifying that we paid through online.
I accompanied my father who is a senior citizen from railway station to this hotel paying the cab rent. We tried talking to OYO's main customer care and they also redirected our calls most of the time without helping us get refund. Thankfully after multiple call, one customer care took note of the issue and mailed that they will refund the money.
While checking out on the consent of the receptionist, we took photo of our entries and almost all the check in and check out entry was maintained as via OYO and only one entry was maintained as direct entry.
We looked for other hotels nearby because the receptionist asked us to vacate in a day. There were many customer friendly hotels nearby which were well maintained and cheap as well. The reason people opt for OYO is that they can feel secure and have a hassle free accomodation. The hotel Sai Nalam hotel/ Jayam residency is availing the services and platform of OYO to attract customers while charging separately. I don't know whether OYO is also involved in this but this will make customer loose faith from OYO. I have mailed to OYO customer care, for the sake of their own Image and reputation kindly blacklist such kind of fraudulent hotels else people might believe that OYO is also in nexus with such hotels. I have the phone recordings, photographs, receipts of my claim as well as OYO mail of refunding my money. But OYO must realize we also lost because of cab fee 2 ways+[protected] + lot of hassle Was this information helpful? | 
