OYO — got different hotel instead of what I booked on oyo app

shaikhadil2530

from Mumbai, Maharashtra

Address:	Near Sakinaka metro station, Mumbai City, Maharashtra
Website:	Oyo rooms

I had booked hotel royal annex andheri east.
The pictures on the oyo app are totally different from the original room.
The bedsheets appeared to be use, the wall had gutka tobacco stain, the room was too small, the ceiling had water leakage,
I called the oyo customer from the hotel and he asked me to wait.
I checked out in 40minutes as i was clicking pictures of the room and waiting for the call of the manager.
I feel the oyo manager incharge of hotels in andheri isn't keeping a check on the hotels. This is a real fraud.
It was a lodge basically. I don't think any person having a good background would stand there even for a minute.

Kindly look into the matter.

I'm attaching the image on oyo app and the real pictures of the room which compelled me to stay in the room for 40 minutes.

+13 photos

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2019

OYO Rooms Customer Care's response Hi Shaikh,
We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better. ~AH

Sep 17, 2019

Updated by shaikhadil2530 Hotel name : oyo 328 hotel royal annex
Booking id : FWCR9360
Booked on : 6th sep 2019
They are fraud and image on oyo app are different what they are giving room at the time on checking
I had booked hotel royal annex andheri east.
The pictures on the app are totally different from the original room.
The bedsheets appeared to be use, the wall had gutka tobacco stain, the room was too small, the ceiling had water leakage,
I called the oyo customer from the hotel and he asked me to wait.
I checked out in 40minutes as i was clicking pictures of the room and waiting for the call of the manager.
I feel the oyo manager incharge of hotels in andheri isn't keeping a check on the hotels. This is a real fraud.
I had to book another hotel in panvel.

Kindly look into the matter.

I'm attaching the real pictures of the room which compelled me to stay in the room for 40 minutes.