| Address: | 126/19, B N Road, B.N.Road, Near Lalbagh Girls Inter Colleges, Lalbagh, Lucknow, Lucknow, Lucknow, Uttar Pradesh |
On october 9, 2019 i had booked oyo 26779 naznin palace vide booking id: snpd3105 for rs. 1252/-.
By your mail fri, 11 oct, 2019 at 17:02 hrs i was informed that my booking has been changed by you to oyo 35400 hotel citi vide booking id: snpd3105 for rs. 800/- for the reasons best known to you.
We has a horrible experience at orlw2063oyo 35400 hotel citi. The room was dirty and in a pathetic state. The temperature of the ac was fixed at 18 degree c. The bed sheet and pillow were very dirty. Two layers of sponges were laid as mattresses.
The bathroom has a hole at a place not required. What for the hole was?
They did not had a working kitchen to give us tea, lunch and dinner on 12.10.2019
There service was very poor rather there was no service at hall.
Even your auditor on 13.10.2019 morning had given a negative report.
I request you to pay back rs. 1252/- the booking amount and a compensation of rs. 50, 000/- for the torture and mental agony caused to me and my family.
I have all the documents and pictures to support my claim.in case you are interested they can be produced. Was this information helpful? | 
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