[Resolved]  OYO — hotel booking issues

We had booked two rooms in shirdi and payments were done in advance, when reached for checking in at 10:00 pm, we had been informed by manager that elevator is not working, they can give room only at 5 th floor and we have to take our laguge along with us. Else we can contact oyo to give other hotel, we contacted oyo 3 times and explained them issues and were kept on hold 15 minutes each time with no solution, we wasted 45 minutes, since we had our spouces and hence we didn't wanted our ladies to gi through problem hunting around good and shelter in middle of night, being travelled for 7 hours.
We were not left options but to compromise on unprofessional, un - apologitic, horrible services of oyo.
I won't recommend oyo to my network at all.

Kamal kotai
President rotary club of mulund hill view.