[Resolved]  OYO — hotel experience

Address:House 394, Nimri Colony, Ashok Vihar, Phase 4, New Delhi, Delhi, 110052
Website:www.oyorooms.com

Booking id : usvg1496

I booked this hotel in bangalore, we reached the hotel at 2am, at the hotel reception there was a guy who asked for our original id proofs, i told him you can keep a photo copy of them i am not gonna submit original id cards and even if i am submitting what confirmation you are giving me to keep it safe?
He directly said you have to submit or you can leave. At 2am this is how oyo treats customer. After we had no option we had to submit out original id cards. We went to the room, no water, super stinky room. Breakfast next day was super bad, felt like vomiting out. During checkout the reception guy kept on forcing you can't leave without giving 5 stars rating to us. I somehow managed to fake a call and got out. Otherwise he would have snatched my mobile and would have rated himself.
First of all the service is so pathetic and they force you to give 5 stars.
Every time i book an oyo i get more and more bad experiences.
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Oct 28, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2019
OYO Rooms Customer Care's response
Hi Nishchhal, we regret the inconvenience caused to you. We believe in good quality service. We have asked our dedicated team to look into this matter. Our team will get back to you at the earliest. Please be assured. ~Bella
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