Oyo Hotel — Horrible experience

Address:

Central Texas Expressway, Killeen Texas 76541

I WILL NEVER STAYIN AN OYO HOTEL AGAIN!
When I first got to the hotel, I saw that the front doors were wide open which I found odd. Once I was inside I found out why. The was no A/C in the lobby, or hallways for that matter. There were big fans blowing on the front desk person so at least they were cool. The next problem was I was told there are no pets allowed and I told her that my dog is a service dog, not a pet. She stated that their policy is there are no pets allowed period. I explained to her that that is a direct violation of the Federal Americans with Disabilities Act and she said she was told it didn’t matter. I asked to speak to the manager and was told they were out of the country for at least another week. The desk clerk got ahold of them by cellphone and the owner said I needed proof of my dog being a service dog, which is again against the ADA, so I showed the desk clerk and she showed the owner who at first didn’t want to allow me to stay but then changed their mind.
When I get to the room, I notice there is no phone, no TV remote, and an unused condom in the nightstand drawer. Also, there was no toilet paper in the room anywhere.
I went down to the front desk and told her about the problems and she told me there were not any phones in any of the rooms and there should have been a TV remote. She apologized about the toilet paper and gave me a roll. When she gave me the TV remote she said it wouldn’t work but she’d have the maintenance guy come up and program the remote to work. Well he came up and could not get the TV to work so he told me that they would either get me a TV that worked or move me to a different room. Neither happened.
The next morning when I checked out before my reservation ended the guy at the front desk wasn’t friendly at first. Then he said I should get a refund of my money which I have not.