OYO — Hotel owner not allowed to stay at hotel

Address:

GIAN RESIDENCY AMRITSAR, PUNJAB

Sir as I booked a hotel two room when arrived at hotel to check in he just told me that we have no any room so when we raised are voice he told cancel your room and go away. We also lodge a complaint against owner on oyo service but they told us owner is giving you another room that was not liveable so we have left the room.
Oyo has provided only one booking id refund that is EM0R5240
But refund for Id QF4F0965 not given by OYO as owner told to OYO we stay at their hotel ROOM that was completely wrong.