[Resolved] OYO — Hotel refused OYO booking

nsingh162410

from Jaipur, Rajasthan

Nov 7, 2022

Address:	OYO Rooms, Gurgaon
Website:	www.OYO Rooms.com

On 04 November 2022, I booked r one room in Hotel Sachin situated at Circular Road Rewari, booking id: NMZX4804. Online payment of Rs 504 was made through paytm. After reaching hotel, the person at counter said, we don't receive OYO bookings. I can't provide you any room here. I called OYO customer care about 5 times, every time the customer care hanged phone, there was no response. Later I had to book another room in near by hotel by paying Rs:800. While I was calling OYO support at Hotel Sachin I also wrote a WhatsApp message to OYO to respond, but no response till to date. On 06 Nov I received a message at my E Mail id from OYO that I didn't checkin!.!!!. This is really a torture. OYO booking payment receipt, hotel Sachin reception pics, another hotel book receipt and whats app screen shots are attached with this

+2 photos

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Dec 10, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2022

OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO

Verified Support

Nov 09, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO