[Resolved] OYO — hotel room not provided by the hotel even after paying oyo in advance

anuragpandeyb17

from Ranchi, Jharkhand

Address:

Durg, Chhattisgarh, 490023

Ref:- Booking id: xwia2084
Date of booking - 18 may 2019
Date of stay - 16.06.2019
No. Of guests - 6

Issue:
we were not allowed to enter into the hotel on the booked date.

Rang and consulted so many times with the oyo customer care, but nothing was resolved...

No response to the assistance raised online. Online assistance automatically got closed showing that the issue was resolved...

Finally had to return from the hotel to search somewhere else.

We are not getting good hotel now and had fallen into deep trouble only because of poor service of oyo.

The last moment booking rates are coming very high'. To avoid this we had planned and booked so many days before but now the situation is critical because of oyo.

We request to kindly settle all the losses which we are facing now because of this ridiculous service from oyo ...

Total loss of money - rs. 40000/-

Breakup of losses -
New hotel booking - rs. 7000/-
Expenses for searching new hotel - rs. 6000/-
Extra fooding expense - rs. 4000/-
Misc. Expenses - rs. 3000/-
Claim for mental harassment of 6 person - 20000

+2 photos

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Jul 29, 2019

Complaint marked as Resolved

Resolved by OYO and received the remuneration amount

OYO Rooms customer support has been notified about the posted complaint.

Jun 17, 2019

Updated by anuragpandeyb17 Booking Id:
WVIS4270
RZDE9870
VNCA3820

I did not get the prepaid discount in all the above three booking id. Made lot of complaints in the customer care and was told that it will be cleared within 15 days.
But 2 months is going to pass.

Require immediate claim of the credential losses since this amount was to be paid by my guest. It was very embarrassing ..

Total claim amount - Rs. 4660/- (Total Booking amount of all the above ids)

Jun 26, 2019

Updated by anuragpandeyb17 I did not get any response till date...