[Resolved] OYO — I booked 2 room but on the spot I was denied and told your booking is from oyo so we will not provide any roome hotel is full

Venisha tigga

from New Delhi, Delhi

Jun 12, 2022

Website:

Oyo

I have payed on-line for the rooms but they didn't allow to check in and denied for booking
Tere location was wrong I was calling for help but no reason very disappointed and angry
Between of mid night I was standing on rode felling helpless and scared because there was me and my sister on empty road
They didn't cancelled my room and I don't got my money back
I have call to costumer support but no response
Oyo costumer support is very poor
I want my money back that's it
This is my order ID:ALD11988

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Jul 22, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2022

OYO Rooms Customer Care's response Dear Venisha,

We completely understand the inconvenience you had to go through. This is not an experience we want our guests to have with us. Rest assured, we'll get this checked and connect with you at the earliest.

Regards,
Team OYO