[Resolved]  OYO — I did not get refund for my cancelled booking

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OYO

I had booked room in OYO flagship West Mambalam for 3 days from 25 January to 28 January 2024. But when we entered the room, it was very dirty and poorly maintained. We immediately tasked the receptionist for cancelling the booking. She agreed upon cancelling the booking and told that the refund (after deducting charge for the time we stayed: 1 hour) will be credited in 15 working days after the scheduled checkout date. But till now, we did not received the refund. When we contacted the OYO consumer service, they said they cannot refund as per their policy. Details of booking: booking ID KGM58149, name: Rajan C V