[Resolved] OYO — I was supposed to get a refund of 1706 INR but not yet received.

aabhishek713

from KOLKATA, West Bengal

Jun 22, 2022

Website:

www.oyorooms.com

I made a booking through the OYO App for 6th June 2022 under the booking ID YJBT4346 in the hotel OYO TOWNHOUSE 143 HOTEL ROYAL GARDEN. The information mentioned in the policies of the hotel was just to misguide the customers. It was mentioned there that the customer can check in with any local id card but still we were not allowed to check in by the hotel manager. Then I called the customer care and made a complaint regarding the same and in the end they admit that it was their fault and initiated me the full refund of 1706 INR. I received the same regarding the full refund on the same day where it was mentioned that it would be refunded in the next 7-14 days. Also when I checked the app, I noticed that they have initiated a refund of 43 INR. They basically are running scams by providing wrong information in the hotel policies and not allowing the customers to check in. This is the last thing that I could have done.

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Jun 25, 2022

Complaint marked as Resolved

The case was escalated to the customer care department and the refund was initiated on the same day.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2022

OYO Rooms Customer Care's response Hi Abhishek, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo

Jun 25, 2022

Updated by aabhishek713 I received a notification from the OYO on the same day when I posted this complaint mentioning that the rest of the amount has been successfully processed as a refund. It has been almost 4 days but I don't see that refund to be credited in my bank account.

Jun 25, 2022

Updated by aabhishek713 Thank you for the help. I have received my refund in my bank account.