[Resolved]  OYO — Incident report. Room not provided. Customer care callous.

Hi!
I'm a Surgeon from AIIMS, New Delhi.
This is to bring to your notice, a very unpleasant experience, we had with OYO rooms.
I have booked a room in Mumbai, OYO 79035, Flagship Hotel Kalpana Elite for a period of 3 days from 21/12/22 to 24/12/22 through OYO website.
Booking Id: ZPX48295
I was attending a Surgical conference, on behalf of AIIMS near Kalina University.
Booking was confirmed and I had paid the money already.

On the 21st when I reached the hotel, the property manager refused to give me a room.
I immediately contacted OYO customer care, the customer care tried to speak to the property manager with no vail.
The customer care representative was also not able to provide any other rooms nearby!
OYO being one of the largest platforms in the country, for providing the lodging services, it was quite surprising they were not able to find a room in a metropolitan area like MUMBAI !!

We were left in the middle of the road, because of the callous attitude of OYO and also the property management till midnight!!
Had to undergo a lot of mental trauma and also financial loss and had to book another hotel nearby for exorbitant prices!!

And all the reply the customer care had was, we will refund your booking money!!!

Which in no way covers the physical pain and the financial loss we had to face because of the last minute booking for 3 nights!!

I request the management to look into these matters and try to avoid these future mishappenings.

And also the consumers to be aware of such mishappenings!!