OYO — Initiate refund for fraud and denied check in

Dear team,
I booked an oyo room in Flagship Royal Palace from Oyo application and paid online for that room .Booking for that room is DRXP2711 . We are being denied check in by that property since we paid online . According to them oyo application pays them late, so until and unless they are getting that money they wont let us in. They took to id to verify and in the mean time they showed us checked in when we wanted to compaint in that app. This is a fraud act. We talked to the oyo agent for 12 minutes and got verbal assurance that we will get our refund . After that we left the place .This is a pathetic experience for any customer. The oyo has already denied our refund through email. I am attaching images here. Kindly look in to the matter and do the needful.
Thanking you