Verified Support
Nov 24, 2019
OYO Rooms Customer Care's response Hi, We apologize for the upsetting experience and we are constantly upgrading our services to enhance your satisfaction. Kindly, help us with the booking ID/contact details so that we can assist you in a better way. ~Joy
Nov 25, 2019
Updated by pandhikunta mahesh You are improving to get customer satisfaction and to sustain in market that is not my concern.
Don't write apologize or inconvenience for known mistakes.
Apologize is not the concern, I need refund amount and compensation for 6 people 12 to 15 hours where your team wasted time because of poor information and lack of customer issue awareness.
Your team is completely irresponsible, no one ready to take ownership to resolve issue.
6 people spent on road for 15 hours time, need justification for this.
Saying apologies won't get my time back.
Kindly reach me on below numbers
[protected]/ [protected]
Nov 26, 2019
Updated by pandhikunta mahesh Booking id:JWAD4378
Verified Support
Nov 27, 2019
OYO Rooms Customer Care's response Hi, thank you for sharing the needful details.We will resolve the issue at the earliest. ~Joy
Verified Support
Nov 27, 2019
OYO Rooms Customer Care's response Dear Guest,
We believe our concerned team has provided the best possible resolution. Also, we have sent an email to your registered email address, hope you acknowledge the same. We assure you for a hassle free stay experience in the future. Please let us know if you need any further assistance.
Regards,
Team OYO
Nov 27, 2019
Updated by pandhikunta mahesh Hi oyo team,
In your terms I don't believe there is value for customer time and struggle.
I am not understanding the meaning of best possible resolution, what we discussed on the call not best possible resolution.
My statement is clear, my family and myself struggled during the day. your team is least bouthering about that.
I need refund and compensation for the people as well.
It's not my mistake to fallowup multiple times with oyo on the day and depending on your customer care support team to get room.
And it's not a last minute booking to give this kind o[censored]pdates.
Because of this entire trip plan got spoiled.
Regards
Mahesh.
Nov 28, 2019
Updated by pandhikunta mahesh is there any time line from oyo to give solution. I dont want waste time attached bill copy. As discussed kindly pay refund and difference amount to source account.
Dec 06, 2019
Updated by pandhikunta mahesh OYO really working on this, i am not receiving any update on this
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