[Resolved]  OYO — lack of basic amenities in oyo room and no proper assistance from oyo support

Address:

700159

I booked oyo 35845 in indore with booking id hfcl0561. Upon checking in with my daughter i soon realised that the room did not even match up to the basic standards. It had no windows or walls and rooms were seperated by wooden panelled partitions. The bathroom had no ventilation or exhaust system (The hotel person told us to use the bathroom of the adjacent room). Somehow we spent the night in the room but we did not know that the worst was yet to come. Next day, we requested them to give us a better room and they obliged. However since the afternoon there was no electricity. As a result the ac wasn't operational. The bathrooms were devoid of any water supply although the floor area outside our room was overflowing with dirty water (Out of some probable leakage). The hotel authorities were trying to do whatever they could but they weren't trained. I called oyo helpline 3 times.in the first time they booked me an alternate room in, but i was shocked to find that it was situated in lucknow and not indore. Upon successive calling they put my call on hold to connect me to the manager but nobody responded.in the final call, i was connected to a fellow customer who too had called the customer service to lodge a complaint. I was clueless about what to do since the question was about basic facilities and security. So i walked out of the hotel after paying one night's charges. This is indeed a matter of harassment and i want immediate action to be taken against oyo.