[Resolved] OYO — misbehavior

Himan Kulshrestha

from Noida, Uttar Pradesh

Website:

Oyorooms.com

I booked a property named tanish residency in dwarka sector 12 for my clients and taken proper permissions thrice from the property. Receptionist neha and rajesh were the ones who committed that they will allow us to decorate the room and i made this commitment to our client who was about to visit.
But at the point of check in. When we had to do decorations, they misbehaved with our decorator, rudely made him leave the property and ask me to cancel the booking.
Is this the way to deal?

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May 14, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2018

OYO Rooms Customer Care's response Dear Guest
We want to extend our sincerest apologies for the negative experience that you had with us. Thank you for bringing this to our attention which would help us to improve our services for you. We understand that apologies would not mend the suffering and for the same, your feedback has been taken into an account. Request you to kindly share your registered contact detail or booking id with us at [protected]@oyorooms.com and we shall look into the concern highlighted at the earliest.
Regards
Team OYO