[Resolved]  OYO — Money debited, but not booking confirmed and also not refunded

I have paid rs.1875 through paytm to oyo app on 13.04.2022 to book hotel near bekal fort, kerala. My money got deducted but booking not confirmed by oyo app. On calling customer care of oyo they have booked hotel on pay to hotel basis and i have again paid in cash and money paid through is still not refunded.

I have contacted customer care of this issue and there is no proper responses.
There is no way to conect to custerm service agent also.

My oyo id id [protected]
My mail id is balajikumar.[protected]@gmail.com
And my upi transactions id is[protected]

This behavior is not a tall accepted and i want my money back. Oyo customer care is worst...
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May 19, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2022
OYO Rooms Customer Care's response
Hello,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks & Regards
TEAM OYO
Verified Support
Apr 17, 2022
OYO Rooms Customer Care's response
Hi,

As per our records, our team has shared the resolution with you and your complaint stands resolved. Please do write us back for any further assistance.

Thanks
TEAM OYO
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