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[Resolved]  OYO — Money paid via UPI, but no booking was showing in the application

Website:www.oyohotels.com

Hi,

On Oct 12th, I paid an amount of 4, 805 for OYO rooms. First I selected a hotel and applied an offer where the offer is only applicable if the payment is done through UPI only. Then I clicked on pay now, it got redirected to my default UPI payment app- phonepe. There I paid 4, 805/- and in OYO it showed something like booking successful. But after that no booking was shown in OYO app. Hence no booking ID.
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Oct 15, 2023
Complaint marked as Resolved 
I contacted customer service. But they don't even know the basic thing that no booking ID will get generated if there is no booking confirmation from Oyo. So I made a tweet regarding this issue. I got an accurate reply from them. They contacted me via mail and phone call. They identified my transaction as it got reflected to them. Thanks to Twitter(X) handle.
OYO Rooms customer support has been notified about the posted complaint.
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Comments

Hi, we truly empathize with the concern raised by you, please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.~Team Oyo
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