OYO — no progress on below case booking id:jwad4378

Address:

Chittoor, Andhra Pradesh, 517001

Hi,

I waited almost 14 hours after my check in time, even after multiple escalation and follow ups i didn't get proper update. And you have disconnected the call in middle which is not acceptable. I am going raise complaint on forum where i can project and share my worst experience with oyo. I am not at all satisfied with your service and customer support.

Your team is not bothering about the mental stress and invoice caused due to this booking cancelled.

And i have booked this hotel long back and reached the location as pet plan. Last minute your team is booking hotel far away from here where i don't have proper transport facility and te to travell.

Another hotel booking done without my notice confirmation message received after 3 hours of my booking timing.

Because of this issue my long plan got completely distrubed and lot of efforts and money wasted.

I need refund and compensation for everything which i have spent for this travell and (6 people 12 hours) 72 man hours where my family wasted over call on road side to get update from oyo.

You are improving to get customer satisfaction and to sustain in market that is not my concern.

Don't write apologize or inconvenience for known mistakes.

Apologize is not the concern, i need refund amount and compensation for 6 people 12 to 15 hours where your team wasted time because of poor information and lack of customer issue awareness.

Your team is completely irresponsible, no one ready to take ownership to resolve issue.

6 people spent on road for 15 hours time, need justification for this.

Saying apologies won't get my time back.

Kindly reach me on below numbers

[protected]/ [protected]

In your terms i don't believe there is value for customer time and struggle.

I am not understanding the meaning of best possible resolution, what we discussed on the call not best possible resolution.

My statement is clear, my family and myself struggled during the day. Your team is least bouthering about that.

I need refund and compensation for the people as well.

It's not my mistake to fallowup multiple times with oyo on the day and depending on your customer care support team to get room.

And it's not a last minute booking to give this kind o[censored]pdates.

Because of this entire trip plan got spoiled.

Regards

Mahesh.