OYO — no refund for cancelled room

 
1 Review
Gurgoan, India
 shyamsundarhari on Jun 23, 2019
Booking i'd elbr7163. My first booking for more than 10 guests are at chandan residency. Oyo called me and trabsffered to prakruthi home kerala. After i reached the spot by spending so much money the owner denied check in. Local oyo captain said they are not able to provide alternate booking and hence asked me to stay in a different property and said they will provide refund of other room. Now its 25 days and no response. Every time i call they put my call on hold for 2 hours and finally call gets disconnected. I want to teach them a lesson irrespective of money i spend.

Complaint Status


[Jun 23, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Jun 25, 2019
We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Please give us some time to review your case and we will get back to you soon with an update. Appreciate your patience.
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    Customer satisfaction rating
    78%
    Complaints
    2507
    Pending
    258
    Resolved
    1880
    phone
    +91 93 1393 1393
    location
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    OYO - no refund for cancelled room