[Resolved] OYO — no refund on reducing the number of days of stay in a hotel

Sohan1424

from Mumbai, Maharashtra

Address:	560018
Website:	www.oyorooms.com

I checked in pondicherry on oct 4th (Thursday) and returned on oct 5th (Friday) due to heavy rains in pondicherry. I had booked the room for 2 nights (Was supposed to leave on saturday morning) but left after on friday morning. I requested the hotel to reduce the amount and charge for one night. But he refused saying oyo would have collected money from hotel already and they would refund to my account. I called oyo customer care more than 5 times, around 7-8 folks spoke to me but none of them solved it. Not even one person was able to answer about the procedure for refund which i expected would happen without my involvement. They even said they will call back once the solution is discussed. This is not a corner case for them to ponder on it for weeks together. Please address this immediately. Details attached.
Fyi: they knew that my checkout day was on friday and was not as per planned (Saturday)
Please refund my amount, charge appropriately

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Dec 5, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Oct 24, 2018

Updated by Sohan1424 I expected a response from then within 24 hours. Looks like it is not so. However I look forward for their fair response

Verified Support

Oct 24, 2018

OYO Rooms Customer Care's response Dear Guest,

We really regret to know the experience you had at one of our properties. Thanks for sharing the booking ID. Our team will get this investigated and provide you with the best possible resolution here.

Regards
Team OYO

Verified Support

Oct 27, 2018

OYO Rooms Customer Care's response Dear Guest, Our concern team tried calling but couldn't connect with you. Also, we have sent you an email hope you'll acknowledge the same. If, you need any further assistance please let us know.

Regards
Team OYO

Oct 30, 2018

Updated by Sohan1424 Could you please call me anytime today? I received a call from OYO Gurgoan member asking for details again on Oct 25th. He said he will send a OYO captain to Pondicherry Le beach and check for the checkout time and update me in half an hour. He called in half an hour and said he will inform the next day. I did not receive a call back on Oct 26th.

May I know what is the status of the complaint? Did the captain visit the hotel to check the time of checkout?

Oct 31, 2018

Updated by Sohan1424 Just letting you know. I did not receive a call from OYO yesterday.

Nov 12, 2018

Updated by Sohan1424 Horrendous OYO service. They are least bothered to update the information and refund the money that they must.