[Resolved] OYO — not getting refund

 
1 Review
India
 Ajaydnpt on Feb 17, 2020
Name - ajay kumar debata
Cell - [protected]
Mail - ajay. [protected]@innocule.co.in
Booking id - ihmr1289

As per discussion with oyo customer care, i was informed that the amount will be refunded within 7-14 working days, butits been more than a month and still i haven't got the refund. I have called several times on their customer care number and also mailed them 4-5 times, and still no result.

Kindly have a look into this matter.

not getting refund
not getting refund
Complaint marked as Resolved Mar 21, 2020

Complaint Status


[Feb 17, 2020] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Feb 18, 2020
Hello Ajay,

We would like to extend our sincere apologies for the dismaying experience. Your issue has been notified to our relevant team. One of our social media manager will get in touch with at the earliest to resolve your concern till then your patience is highly appreciated.

Thank you & Regards
TEAM OYO
Verified Support
OYO Rooms Customer Care's response, Feb 19, 2020
We worked on the concern raised and have communicated the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance.

Thanks & Regards
TEAM OYO
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    83%
    Complaints
    3702
    Pending
    194
    Resolved
    3005
    phone
    +91 93 1393 1393
    location
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    OYO - not getting refund