OYO — Not given full refund on inconvenience

I booked hotel for 15th-16th April 2022. So when I went for checkin there was no concerned person present. I had been waiting for him around 1:30 hours. Finally when I got call he was asking adhaar details in call without being physically present. So then I cancelled booking in the hope that OYO would ask reason and then I might get full refund. But OYO cancelled directly and refund 27 rs. The total amount was 750. When I complaint about this to the support team of OYO, they are disconnecting my call and not giving me resolution to the problem.