Booking.com platform with Oyo Rooms
Booked Collection O 81766 Varahi from 10 Aug 2023 to 14 Aug 2023 through housing.com. Made complete payment in advance to confirm booking of property as per mail from OYO.
Reached Property on 10 Aug 2023 at 17.00 hrs with spouse. Property informed they do not accept online booking. Why didn't OYO or housing.com know about this ?
I called the Customer Service Desk and explained the situation. They tried to call the property but without success. They didn't arrange an alternate accommodation either. It was 18.00 hrs and getting dark. No sense of customer empathy whatsoever. I insisted on they refunding the amount. Ticket was raised and Customer Service Desk sent mail that they have cancelled the reservation and have initiated full refund. All this by 18.15 hrs on 10 Aug. Customer Service Desk assured me that I'd get the amount in 10-14 days.
Today is 2 Sep. Haven't received money yet. Contacted housing.com. Also provided proof of Oyo cancelling booking on 10 Aug and confirming they initiated refund. However, this is the mail I received.
"
Hi Yeldo Varghese,
We have checked your claim with Collection O 81766 Varahi and they decided to decline it for the following reason: charged
If you would like to discuss this further, here are their contact details: [protected]
If you have any questions, we are here for you.
Kind regards,
Booking.com Customer Service Team"
When I contacted the number mentioned, there is an automated voice that mentions the booking has been cancelled and call is ended.
Request urgent resolution of the issue.
Details of booking
Guest Name : Yeldo P Varghese
Confirmation Number : [protected]
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