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OYO — Not refund

I had done a prepaid booking from oyo app for a hotel in mumbai. I was denied checkin as the hotel staff said they had not received payment from the oyo company. I filed a complained in the customer care . I tried calling them several times but none of them responded and were behaving badly. Its been a month since the amount is stuck. Please help me. I am attaching my details below.
Name - Rahul Kumar
OYO Booking Id - TT6K3711
Booking - 20th May - 22nd May
Place - Mumbai
Phone - [protected]
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Dear Rahul,

As checked, our concerned team has worked on your issue and provided the needful resolution. Let us know if you need any further assistance.

Regards,
Team OYO
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