[Resolved] OYO — Not refunded my money

SRaghvendra

Sep 26, 2022

Address:	Golf Course Ext Rd, Sector 69, Gurugram, Haryana, India
Website:	Oyo

I Am Raghvendra Singh resident of kanpur booked a hotel through Oyo app (booking id RLIE7992 )due to some reason I cancelled and I cancellation is done atleast prior 14 days of check-in date so according to norms I shall get full amount refund and from their side it is said that amount is refunded as showing in app but It is not reflected in my bank they wasted a lot of my time but no body ever connected of refund department . I am totally disappointed with the act they are doing hope that everyone else should be carefull as these days fraud is done by reputed also. nobody is there to help you out.

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Sep 28, 2022

Complaint marked as Resolved

I got a mail from [email protected] That my amount will be refunded and from their end it was processed thanks Oyo team for their support. Thanks for the consumer complaints.in for their valuable support providing this great platform.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2022

OYO Rooms Customer Care's response Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo

Verified Support

Sep 28, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO