[Resolved] OYO — online payment

nandini bhardwaj

from Delhi, Delhi

Address:	201301
Website:	oyo

Yesterday i booked oyo room with my number and the booking id is prd6073 as i pay the amount online.
And at the hotel they denied to provide me service as they said they are not accepting online payment guest.
After that i tried to contact to oyo services on whatsapp but they didi not gat back to me as i have urgency i cancelled that one and book another one
But i did not get refund i received one mail in which 0 refund mentioned.
I want my refund

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Sep 8, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2019

OYO Rooms Customer Care's response Hi, sorry for the inconvenience caused. We will get this checked. ~Joy

Verified Support

Aug 07, 2019

OYO Rooms Customer Care's response We worked on the concern raised and have sent you the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance, thank you!

Regards,
Team OYO