OYO — Over charging for hotel booking after online payment

Rahul029

from Guwahati, Assam

Aug 23, 2022

Address:

Garal near azara, Airport Road, Guwahati

I booked hotel name airport view guest house in airport road, Guwahati through the YOYO application and there i made payment online at 7 am..then at 8pm i came for check in in the hotel but hotel owner was saying that i have to make more payment for my staying or you can look for another hotel.
This is purely doing scam with the people because once we made payment through online that is not refundable...so looking new hotel is completely loss for me.
If I don't get refund my money i will go for next level if I don't get any response

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Comments

AtharvaVerma123

from bhopal, Madhya Pradesh

Aug 23, 2022

same happened with me, never booking with oyo again

OYO Rooms Customer Care's response, Aug 24, 2022

Verified Support

Hi Atharva, that's absolutely not an ideal experience we want for our guests. Kindly let us know your booking details to help us serve you better. ~Team Oyo

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Aug 24, 2022

Verified Support

Hi, we are empathetic to hear about the inconvenience you had to face. Kindly help us with your booking id/contact details so that we can provide you with the best possible resolution at the earliest.

Team OYO