| Address: | yamuna enclave panipat | | Website: | oyo |
On Date 02.10.2021 I booked a room with the confirm payment of Rs 799 ID KXC05699 with online from Oyo app at Agra in Oyo 33490 Hotel the Orient Tree from 02.10.2021 to 03.10.2021. My journey was from Panipat to Agra with family. After rushed the Hotel at night around 23:15 Hrs. I talked with hotel receptionist related to booked room in the hotel. They told me the hotel is completely full and force me to cancel the booking and book other hotels. When I tell them, I already paid for the room at the time of room booking and confirmation message also received from your side. When I ask to them related to amount refund, they told me talk with Oyo customer care they will refund your amount. Whole night I will stay in my car due to non-availability of rooms in Late night in Agra.
Related to amount refund I cancel my room booking but amount not received. after 15 day after I called to OYO customer Care and ask related to refund. They told me your check out is showing in our records.
I tell them. I was not checked in the hotel how to show check out. Please give me as a proof of my check in hotel time CCTV footage, Submitted ID card Xerox, Hotel checked in register my signature. When I ask all details they told me they had file a audit complain and they will be revert within a week. But they are not called me and refund my amount.
Again on 23 Oct 1:53PM I called Oyo customer care and same thing again done with me. They told me they will be reverting me. But still I am not received my amount.
Thus refusing to give room even after booking a room after payment with the family at night it is very critical and dangerous.
It is very wrong to cheat on family people in night . I hope you will understood my problem. So I am requesting to you please revert my booking amount another wise I will escalate the matter in social media /public grievance/ twitter/Facebook/and newspaper also.
Please find the attachment of booking confirmation slip.
Regards
Manoj Dasoriya
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