[Resolved] OYO — oyo cheated me

SASubhan

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500058

I booked himachal holiday package with 2 adult and 3 kids and paid the amount and got the confirmation voucher but at the stay in manali i have paid 3600 extra because from ur side u have booked for 3 persons only by contacting oyo some o[censored]r person inform that mistake is from ur side so i have paid to hotel and oyo will refund the money so i am waiting for my refund till date i did not get any confirmation i sent so many mails but no response kindly refund my amount.

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May 24, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Apr 16, 2018

Updated by SASubhan RCZB3596 is my package Id

Apr 18, 2018

Updated by SASubhan Is there anybody senior to solve my issue

Verified Support

Apr 18, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO

Verified Support

Apr 18, 2018

OYO Rooms Customer Care's response Dear Guest,

We checked and the booking ID seems to be incorrect. We request you to please share the correct booking ID and we'll assist you accordingly.

Thanks,
Team OYO

Apr 18, 2018

Updated by SASubhan [protected]_Final Confirmation Voucher-Mr.Shaikabdul Subhan-PKG-RCZB3596

Verified Support

Apr 19, 2018

OYO Rooms Customer Care's response Dear Guest,

Thanks for sharing the details.We're investigating the matter and the issues leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you.

Regards
Team OYO

Verified Support

Apr 23, 2018

OYO Rooms Customer Care's response Dear Guest,
We contacted you regarding the issues highlighted and shared the details with you. We again apologise for the trouble and assure you we'll take care of your stay in the future. Do let us know for any other assistance.

Regards
Team OYO

Apr 23, 2018

Updated by SASubhan I got a call from your executive but did not get any mail confirmation regarding refund

Apr 24, 2018

Updated by SASubhan Nobody responded

Apr 26, 2018

Updated by SASubhan Is there anybody senior to solve my issue how many days I wait

Apr 27, 2018

Updated by SASubhan How many days I want to wait I think Oyo is the best online room service but it is very worthless no body is taking care of customers waste waste waste

May 03, 2018

Updated by SASubhan How many times I am updating my issue but there is nobody to take Care I think from next time we don't book with OYO it's waste after booking and getting confirmation also you have to pay the amount and after complaining nobody responded