Booking Id: PT983022
Despite shifting confirmation with Oyo Customer Service, check-in was denied for two hotels in a row
After reaching out about the approx. 400rs travelling charges for the second Oyo room, they denied check-in stating Oyo had not credited the Wallet and after talking to customer care they mentioned we will investigate this.
Mail From OYO :
sm.[protected]@oyorooms.com
Feb 9, 2023, 4:52 PM
to me
Dear guest,
We appreciate your time and effort to reach out to us. We are continuously working towards improving our services and rest assured, we will take every possible action to ensure that no one goes through such an experience again.
We have received the bank details and a refund request has been initiated from our end on 09/02/20223 for INR 960. It takes 7 to 14 business days for the payment gateway to process this account to your account. In case of any other query, do let us know, we will be more than happy to help you.
Your patience and cooperation in this regard will be much appreciated.
Regards,
Arshad
Guest Experience Team
OYO
Twitter Thread :
https://twitter.com/karanalvin/status/[protected]?s=20
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