OYO — oyo rooms oyo refund : hotel did not allowed check-in through booked through oyo
J
Jayesh Vekaria
from Palitana, Gujarat
I have booked below oyo rooms in Hotel Santi Sadan at Mahabaleshwar and paid Rs 6974/- through debit card. I received Confirmation from OYO about Booking and Hotel Contact No provided by OYO was Incorrect. Hotel did not allowed me to check-in as they said they do not have partnership with oyo anymore and i was made to stand on Road at 12AM in Rain With my Family. I tried to contact customer care to register my complain and they keep putting my phone on hold saying they are connecting to Seniors. After many attempt, connected to seniors and they told me that money will be refunded within 24 hours. It has been more than 6 Days still i have not received my refund and when i try to speak Customer care they keep putting me on hold saying they are transferring my call to Seniors. Very worst experience with oyo. I request everyone not to book hotels with oyo if you want to enjoy vacation. Pay little extra and enjoy. Once you pay oyo, they will not help their customer at all. I had to pay double amount at other hotel.
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