Hi,
My name is Abu hesham and I had booked an Oyo room on the night of 24th November till 26th Nov Morning - in Nagpur by phone through an Oyo agent
- room was suggested by the Oyo agent - Agent informed that booking will be done only if I make the payment initially.
Booking ID : GR3H2737
Hotel : 28720 Prithvi Inn
Issues :
- Hotel was booked for 2 Days near the airport which is 8 kms far from the initial hotel I had requested.
The agent assured me that this is a closeby hotel to the initial hotel I had requested which was about 3 kms.
- I contacted OYO customer care about 6 times when I actually saw the distance of the hotel to cancel the booking and each time they kept my phone
on long holds telling it' ll be transferred to the service desk and would disconnect the call everytime.
- I finally gave up as it was getting late at night and decided to travel to the hotel to get a place to sleep atleast.
- I reached the hotel somehow by hitchhiking, walking half the way, and not many transport options as it was late .
- Once I reached the hotel, the Inn Keeper says that OYO payment is invalid and I need to pay another 800 for the night.
He also said its a scam by OYO and they have complained OYO to remove the discounted price from the website but OYO is not doing anything.
- I pleaded with them but they asked me to contact OYO - I tried calling again twice or thrice but it was the same - long hold and call disconnect.
- I decided to raise this by Twitter instead, and after a couple of tweets - I got a call from OYO ( female agent) that they need to speak to the property owner.
- No response after that for 1 hour. Inn Keeper meanwhile asks me to leave - but due to severe headache and body pain - I couldn't move from the lobby
( I was sitting on the couch) and told him that OYO is checking.
- I got the second call from OYO ( same female agent) that they can offer me 3 more hotels that are close by or refund my amount or ask the property owner of
Prithvi Inn to give me a room and adjust me in the booked room for the same amount paid.
I asked for refund but the agent convinced me that It will be taken care of. Please stay put as she still needs to check booking status on the close by hotels.
- No response after this conversation. I was so tired that I dozed off on the couch.
- The inn keeper finally allowed me on the couch and he woke me up after sometime and asked for my ID - I shared a picture on his watsapp - his point seemed valid as
he cannot let a complete stranger on the couch.
- I wake up at 5 am and get out of the hotel and on my way and put a post to OYO on twitter as well at 5 am .
- I get a call around 8.30am - 25th November - from OYO and I repeated the same thing again and asked for an apology and a refund.
The agent informs me that the hotel has marked me as checked in and they can address my grievance only after they mark checkout.
I informed them that I was never provided any room and the innkeeper has scammed me and marked me as Checked in.
- However, I contacted the Innkeeper that afternoon - 25th Nov - and asked him to mark me check out from the hotel that day itself - He agreed.
- No contact from OYO until now. Highly disappointed and anticipating a stupid and illogical reply from OYO - let's see, I ll keep you all posted.
Expectations from OYO :
Apology.
Full refund and compensation for the inconvenience.
Remove the falsely advertised rates from the websites or blacklist the hotel.
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