[Resolved]  OYO — Oyo townhouse, nagpur

I booked a oyo townhouse in nagpur named OYO 79187 TOWNHOUSE 181 GANESHPETH COLONY, NAGPUR. FOR 27/09/21 FOR ONE NIGHT 4 PERSONS TWO ROOMS. as we came for the check in for which we already paid online we recieved the room keys and we went to our rooms and as we entered the room it was stinking really bad and the bed sheets were stained and the furniture from the room was missing the washroom was so small and dirty. so we went to the reception and asked to change our rooms but they said they didnt have any other rooms available so they said that they have another property near by, so we went there and they denied us for the room. so i called the oyo help desk and ask for the cancellation and refund and which was denied as the hotel was showing us checked in so they talked to the property manager and they had many rooms available but still they didnt inform us before. then the oyo help desk sent us back to the townhouse where the manager got rude to us and denied us to provide the other room and he said you will have to stay in same room and were so rude to us after that they didnt even provide us with towels or even water bottles.. and as we were going out for dinner we noticed that our room lock was also not getting locked. so we got literally mentally and physically harrased.
i request a whole refund from the oyo townhouse for the problems we faced and the rudeness of the staff towards me and my friends.