I have called OYO for booking a room in Kodaikanal(Jul-30, 2021) due to some other reason I didn't book a room before reaching Kodaikanal. So I booked after taking my lunch. I had a call with the OYO agent and the booking was completed and payment is done. Agent asked me to keep the ID proof of myself and my wife with me and it's mandatory proof to check-in. After an hour's travel(deep Kodaikanal @ 3 pm) we reached the hotel. But as per the hotel rule, they won't let us check in because of the RCPTR test(Covid).
All is fine, but I and my wife are near to jungle and one last hotel is asking for this certificate. The issue is "NO prior info from the OYO agent".
Because of that, I suffered a lot and that trip is simply ruined and full of stress to find different rooms by hours of travel.
ISSUE: Refund is not happened till now
TICKET: [protected]
Be careful before reaching any online booking platform, Especially OYO..! Was this information helpful? | 
Thank you for bringing this to our immediate attention. We understand that nothing that we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority.
Kindly share your Booking ID or Contact details so that our concern team can connect with you at the earliest.
Regards,
Team OYO