[Resolved]  OYO — Payback

Address:	India
Website:	OYO

I had booked a room at a hotel in Delhi, through the OYO app on 7 June 2022. On arrival I was denied check-in citing unavailability of rooms, despite having made the required payment in advance using my card. When I reached out to the customer support at OYO they made an alternate booking at a hotel nearly a kilometre away and requested me to shift there. When I reached there I was again denied check-in and they asked me to make additional payment which I refused to do. After this I again called up the customer support and informed them about the issue. They did not do much to resolve it and it was already very late (around 11 pm) so I finally asked them to cancel my booking and process my refund. After much persuasion they agreed to do the same and even sent me an e-mail assuring that my refund would be processed in 7-14 days. It has been more than three months and I haven't received my refund yet.