Submit a Complaint
Other
OYO Rooms

[Resolved]  OYO — Payment get deducted but booking I'd did not get generated

Website:Oyo application

I have booked oyo room through oyo application for 3days from 13th to 16th Dec 2021 for Rs. 3230. The amount got deducted from my bank account and booking if not generated.
My registered number [protected].
I have the payment details also.

Kindly resolve the issue. And help with the customer booking id or else help with the refund.

Request you to consider it urgent and help us ASAP.
Was this information helpful?
No (0)
Yes (0)
Aug 30, 2023
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Dec 04, 2021
Updated by 1997 Please find attached payment details.

Dec 06, 2021
Updated by 1997 It's been 3 days from the date of error occurred. But we didn't get any refund. We tried to call oyo customer care . We got a reply that the payment is not received where as payment deducted from my bank and screenshot has already shared for the same. And from customer support, it is getting forwarded from person to person but we are not getting any solution.

Kindly help us ASAP.
Verified Support
Dec 07, 2021
OYO Rooms Customer Care's response Hey! We understand your disappointment in this regard and would like to look into this for you. Please allow us a moment so that we can have this checked and connect. ~Team OYO
Dec 07, 2021
Updated by 1997 Sure, thanks for your response. Kindly sort out this ASAP.
Verified Support
Dec 08, 2021
OYO Rooms Customer Care's response Please be assured that your concern will be resolved. ~Team Oyo
Dec 08, 2021
Updated by 1997 It's been 5 days and we are not getting any assurance that refund will happen.

Kindly check and let's know ASAP.
Verified Support
Dec 09, 2021
OYO Rooms Customer Care's response Hi, we tried contacting you but the attempts were unsuccessful. Please share an alternate number or a feasible time to get in touch. ~Team OYO
Dec 10, 2021
Updated by 1997 Thank you for the help. We got the refund.
Complaint comments 
2 Comments

Related OYO Rooms reviews

[Resolved]Oyo Rooms - Not adheringto committed Premium rooms[Resolved]Oyo Rooms - OYO and YATRA cheated me1[Resolved]Oyo Rooms - Hotel does not exist and no rooms available1[Resolved]Oyo Rooms Bangalore - Deficiency in services[Resolved]Oyo Rooms - Air and noise pollution due to generator sets and a/cs in residential area
View all 6582 OYO Rooms Reviews

Comments

It's been 3 days from the date of error occurred. But we didn't get any refund. We tried to call oyo customer care . We got a reply that the payment is not received where as payment deducted from my bank and screenshot has already shared for the same. And from customer support, it is getting forwarded from person to person but we are not getting any solution.

Kindly help us ASAP.
Reply
Hi, we believe our concerned team got in touch with you and communicated the needful resolution. Your words of appreciation are really valuable for us and will motivate the team. We thank you for choosing OYO and would love to host you again. ~Team OYO
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    View all 6582 OYO Rooms reviews & complaints
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information