[Resolved] OYO — Payment issue

[Resolved] OYO — Payment issue

Y Yatheesh1993 Jul 19, 2021 Jul 27, 2021 This thread was updated on Jul 27, 2021

I booked the hotel in Coimbatore and I processed the payment 3 times. First couple of times I made through paytm while making the payment through Paytm the amount has been deducted both the time but it OYO executive said the payment has been failed. I have been trying to reach the service desk but there is no proper way in connecting with them. Very worst customer care support if we have any issue after the booking. Was this information helpful? No (0) Yes (1)
Jul 22, 2021 Complaint marked as Resolved Got connected with OYO executive and got my refund amount back. They emailed me with the receipt too. Thanks for your help. OYO Rooms customer support has been notified about the posted complaint. Jul 20, 2021 Updated by Yatheesh1993 My email : [protected]@gmail.com My contact number : [protected] Verified Support Jul 22, 2021 OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team has been informed about the issue. We will get this resolved at the earliest. ~Joy Jul 22, 2021 Updated by Yatheesh1993 If I call customer care it's just saying we are expereicing a high call voulme and it saying me reach need help in oyo app and disconnected the call, but there I can't find the option to speak with customer excutive to discuss about the issue. You guys just providing immeadiate responses for new booking but there is no proper guidelines if we face any payment issue. Oyo customer care please call me at the earliest 3372 INR is not a small amount for me. Verified Support Jul 22, 2021 OYO Rooms Customer Care's response Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any assistance. Team OYO Jul 22, 2021 Updated by Yatheesh1993 Hi, Got connected with your executive and I received my refund amount. Henceforth please make it easier to reach your service desk if client face any issues in payment. If middle class people like me stuck in this kind of situation it's tough for them to manage. Thanks again Verified Support Jul 23, 2021 OYO Rooms Customer Care's response Hi, thank you for your acknowledgment. Your feedback has been duly noted. Let us know for any other assistance. ~Joy Jul 25, 2021 Updated by Yatheesh1993 Again OYO, I felt oyo is a spam, When I reached the location I can't even find the Hotel I found 3D residency and they running the same hotel with an another name DHS residency. And they denied checking in. While booking itself I request for earlier check-in and your executive said that we can checkin around 6 am within this estimsted cost. Where as in hotel they said that oyo haven't conveyed about that and also they charged me 500 extra for earlier checking-in. And again and again I feel frustrated when I can't connect with the services to discuss about checking in issue. Verified Support Jul 27, 2021 OYO Rooms Customer Care's response Hi, this is not the experience we want you to have with us. We are here to help you. Kindly share the booking id and the contact number so that we could assist you. ~Joy Jul 27, 2021 Updated by Yatheesh1993 SGZX2574 [protected]
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