I made a transaction for booking a hotel via oyo rooms on 15th july 2022 with transaction amount of 436/- (436 from Paytm payments banks from Paytm ). I cancelled the booking on the same date (15th july 2022) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and Paytm again and again without any worthy results.
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Aug 31, 2022
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2022
OYO Rooms Customer Care's response Hey Gowtham, we regret the inconvenience caused to you. Our concerned team will look into the matter and get back to you asap. ~Team OYO
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