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OYO Rooms

OYO — Refund and lies from oyo

I had booked a hotel from oyo web but by mistake it was booked very far from my current location so i dialed oyo CUSTOMER CARE and asked the solution for the same they said they cant modify my booking they can cancel the booking and initiate refund and book another hotel near me so i agreed with this option but now after two days they are denying for refund and said that we cant initiate refund. i dont have money to gift oyo, oyo only gave me the option for refund i choosed that and now they are lying that we cant refund its against are policy.
booking id = KWZX7149
even oyo service team lies they said that sir u visited there and u checked out and told that u checked in at 2:00pm and check out at 5:00 pm but a MAGIC happened i booked that hotel at 6:48pm wow very nice..
after all this ### i am gonna submit a complaint.
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Comments

Hi Pratyush, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
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Hi, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch. ~Team OYO
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