[Resolved]  OYO — Refund declined

Website:www.oyorooms.com

I booked a oyo room via phone call[protected] he told me that there's a hotel named OYO 8678 Golden Nest in versova, near jankidevi public school. he asked me to pay minimum price of 120₹ to confirm booking and i rest i have to pay at hotel. i paid the amount then he told me that he's going to disconnect the call and call me again. i said ok. then i got a email of OYO that my booking is confirmed but when i checked the address i saw its not in versova its in chakala. i cancelled my booking and OYO didn't refunded me money. because they had condition that they will refund only if we cancel before 9 o clock. i called OYO customer care they refused to refund.
Was this information helpful?
No (0)
Yes (0)
Sep 3, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2022
OYO Rooms Customer Care's response
Hi Vinayak, we truly empathize with the concern raised by you, please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.~Team Oyo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information