OYO — Refund denied

I was given wrong information that i will be given check in early and would not charged extra also, however when i reached the premises they said that early check is not possible, and then after some arguments they said that i can't check in at 12 also

Also i had word with their executive Harshita, she took hotel owner on call and she was siding with the hotel owner on the call, she did not listen to me and she also asked the hotel owner to disconnect the call if he wants, she also said "shant ho jao"

I sent them email with call recording and asked for refund as i did not even stay there, and they denied my refund request.

Booking ID - BQNG6350