OYO — Refund for booking id TGNU8309

Laptop India Corporation

from Mumbai, Maharashtra

Oct 13, 2022

Address:	Gurgaon, Haryana, India, Pin Code – 122001
Website:	www.oyorooms.com

BOOKING ID : TGNU8309
PAID : 1366 BY ON LINE WALLET
DATE : 01-SEPT-2022

Hotel booking was done wia oyo app and so full as payment was done of RS. 1366/- BY ONLINE WALLET.

While visiting the Property (Hotel) CHECKIN WAS ONLY ALLOWED IF I MAKE A ADDITIONAL PAYMENT OF RS. 634/-, SINCE THERE MINIMUM ROOM TARRIF IS RS. 2000/-

seems we had no option but ha to pay the ransome, HOW COME THE APP OF OYO SHOWS DIFFRENT PRICE AND THE HOTEL AFFILATED DENIED.

DEMAND THE EXCESS PAYMENT REFUND, ALL SUPPORTING PICS ATTACHED

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

OYO Rooms Customer Care's response Hi, we regret the inconvenience you faced. We have your details with us, we will quickly get this checked and arrange a call from our team. ~Team Oyo

Oct 16, 2022

Updated by Laptop India Corporation I HAVE BEEN ASKED FOR MY BANKING DETAILS IN A DM ON MY EMAIL ID.
HAVE SHARED MY BANKING DETAILS AWAITING THE REVERT AND PAYMENT DETAILS.

Oct 28, 2022

Updated by Laptop India Corporation still refund is awaited.

Seems the OYO team is reluctant in making a refund, as the call center nicely forwarded your call to automated service since we complain and did not a new booking, after the transfer the call get disconnected.

Hope OYO has an escalation team or any social media escalation team to look into this since ultimately this defames OYO's reputation.