[Resolved] OYO — Refund initiated against cancellation but not credited-Bookin ID: VQGX0583Ticket ID: [protected] - | |||||
Dear Concern Please find below communication with OYO but still not credited in my a/c. Reminder 7 Dear Puja Kumari Singh Guest Experience Mgr(OYO) It has been 25 days since I waiting for refund of Rs 27987/-, but I have not yet received my refund amount. Even after many confirmation of credit amount within 7 to 14 days from your teams over mail and Phone, payment yet not received. I need to mention that I am utterly disappointed with this kind of response and behavior from a reputed company like yours. I chose OYO rooms due to your high reputation in the market. But this issue has disturbed me. I had not expected this kind of service from OYO. I request you to refund my amount (Rs 27987) on priority. Thank you for your future cooperation. I am looking forward to having your response soon with a solution. Yours sincerely, Rajib Chatterjee [protected] On Monday, 14 November 2022 at 01:59:51 pm GMT+5:30, Rajib Chatterjee wrote: Reminder 6 Dear Puja Kumari Singh Guest Experience Mgr(OYO) As per your confirmation on 11th Nov22, you have do the needful to release my refund amount (Rs 27987/-) .But refund amount yet not get credited. Please understand, I am following up against the same from 22nd Oct'22 which is more than your 14 days TAT. Please assist on priority. Thanks & Regards Rajib Chatterjee [protected] On Friday, 11 November 2022 at 02:51:59 pm GMT+5:30, Rajib Chatterjee wrote: Reminder 5 Dear Asish Thakur, Guest Experience Team(OYO) Please check trail mail where I am following up against my refund(Rs 27987/-) for last 21 days. Every time assurance given that payment would get credited within 7 to 14 days. But I have yet not received my refund. Please update payment credit status on priority.Please treat this urgent. Regards Rajib Chatterjee [protected] On Saturday, 5 November 2022 at 07:07:03 pm GMT+5:30, wrote: Hey there! Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund. Customers are in the ❤️ of everything we do and your feedback has allowed us to As per our telephonic conversation sorry you faced this issue I would like to inform you that I have initiated your refund of INR 27987, which will be credited back to the bank payment source within 7-14 working days of booking ID:VQGX0583. Lastly, we have a have a teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app. We look forward to welcoming you to our comfy, sanitised abode soon 🤗🏨 Stay peachy, stay safe! Regards, Asish Thakur Guest Experience Team Oyo On Sat Nov 05 11:54:40 GMT 2022 wrote: Reminder 4 Dear Concern, Awaiting for my refund credit for long time.Not getting any respond from OYO end. This is for record. Regards Rajib Chatterjee [protected] On Friday, 4 November 2022 at 05:02:14 pm GMT+5:30, Rajib Chatterjee wrote: Dear Concern, I have yet not received my refund amount of Rs 27987 against by booking ID VQGX0583 & Ticket ID: [protected]. 1. On 22nd Oct’22 Ankita(Guest Experience Team) confirm my refund amount of Rs 27987/- after discussion with all related concern.(All related supporting conversation with me for future process). Basis confirmation from your team only I have paid full amount without staying any day in Hotel Gangotri OYO -9344(Booking for 22nd to 27th Oct’22) 2. On Sun, 23 Oct 2022 at 10:33 am, your team asked me to share bank details for refund of Rs 27987 . I have shared my HDFC bank details on same date. 3. On 26th Oct’22 Dona- (GUEST EXPERIENCE MANAGER-OYO) confirmed my refund amount of Rs 27987/- and ask me to wait 7 working days. 4. Again, on 27th Oct’22 your Team confirm payment would get credited within 7 to 14 working days This is not at all expected and appreciated – hence you are requested to refund my Rs 27987/- on priority . I look forward to your refund and a resolution to my problem, before going to Consumer court, Media, Twitter, Facebook & Escalation directly to Top Mgt( Ritesh Agarwal & others) NB:- I am extremely Dissatisfied (Rating 1) with service by your "Guest Experience Mgr- Sweety" Thanks & Regards, Rajib Chatterjee +91 [protected] On Thursday, 3 November 2022 at 03:39:25 pm GMT+5:30, Rajib Chatterjee wrote: Dear Sweety, Guest Experience Officer I have been coordinating with your team for the past 2 weeks, however the problem is still to get resolved. • On 23rd Oct, your team have requested for bank details which was shared immediately. • From 22nd to till date your team confirmed that the refund has been initiated and should get credited within the next few days. • On 27th Oct, it was again reconfirmed that the refund process has been initiated. • Post several follow-ups, suddenly on 31st Oct, you change your stance and mention that the refund process is not possible. This is not at all expected and appreciated – hence you are requested to involve your Seniors in resolving the issue and at the same time, share your escalation matrix. Oyo has a brand value – it is really disheartening in that manner in which you have handled the matter so far. Thanks & Regards, Rajib Chatterjee +91 [protected] On Monday, 31 October 2022 at 04:09:38 pm GMT+5:30, Rajib Chatterjee wrote: Dear Concern, Please find below my contact details Rajib Chatterjee [protected] Regards Rajib Chatterjee [protected] Sent from Yahoo Mail on Android On Mon, 31 Oct 2022 at 2:35 pm, [protected]@oyorooms.com wrote: Hi sir please send your contact details regards Oyo team On Mon Oct 31 06:12:26 GMT 2022 wrote: Dear Concern, Case might approach towards Consumer court and media where after confirming payment process of Rs 27987 under below documented mail. Please update my payment status before this case approach towards complaints. Regards Rajib Chatterjee [protected] On Monday, 31 October 2022 at 11:26:30 am GMT+5:30, wrote: Hey there! Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund. Customers are in the ❤️ of everything we do and your feedback has allowed us to ( As per policy, I cannot initiated the refund due to early check-in ). Lastly, we have a have a teeny tiny favor to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app. We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨 Stay peachy, stay safe! Regards, Sweety Guest experience manager, OYO. On Sun Oct 30 15:20:45 GMT 2022 wrote: Reminder 3 Please confirm date of my refund (Rs27987 ) in my HDFC bank a/c which is mentioned in the mail on priority. Regards, Rajib Chatterjee [protected] On Saturday, 29 October 2022 at 12:50:37 pm GMT+5:30, Rajib Chatterjee wrote: Reminder 2 Dear Concern, I am waiting for long time .Please update on priority. I am not getting support from your team. Case might approach towards complaints. Regards Rajib Chatterjee [protected] [protected] On Saturday, 29 October 2022 at 12:27:18 pm GMT+5:30, Rajib Chatterjee wrote: Reminder 2 Please update... Sent from Yahoo Mail on Android On Fri, 28 Oct 2022 at 2:38 pm, Rajib Chatterjee wrote: Reminder 1 Please update... Sent from Yahoo Mail on Android On Fri, 28 Oct 2022 at 9:56 am, Rajib Chatterjee wrote: Dear Concern, Request you to please update the refund status as the amount (Rs 27987) stil not credited in my below HDFC A/C. Regards Rajib Chatterjee [protected] Sent from Yahoo Mail on Android On Thu, 27 Oct 2022 at 1:33 pm, [protected]@oyosupport.com wrote: Hey there! Good news! We've resolved your concern regarding Payment/Refund status issue: Status of Refund. Customers are in the ❤️ of everything we do and your feedback has allowed us to (Resolution Provided). As I can check, we have already initiated the refund of INR 27987.0 as per your concern, regarding this booking ID: VQGX0583, and it will be credited within 7-14 working days to your payment source. Lastly, we have a have a teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app. We look forward to welcoming you to our comfy, sanitised abode soon 🤗🏨 Stay peachy, stay safe! On Thu Oct 27 05:45:38 GMT 2022 wrote: Dear Dona, As discussed yesterday, I have already wait 24 Hrs as per your confirmation and 7 days from 22nd Oct22 but yet not amount INR 27987 credited in my below HDFC a/c which i have shared in trail mail. Please update the payment status on priority. Regards Rajib Chatterjee [protected] Sent from Yahoo Mail on Android On Wed, 26 Oct 2022 at 11:13 am, [protected]@oyosupport.com wrote: Hey there! Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund. Customers are in the ❤️ of everything we do and your feedback has allowed us to I would like to inform you that your refund will initiated INR 27987 which will be credited back to the source within 7-14 working days of booking ID: VQGX0583 so please wait for 24 hours. Lastly, we have a have a teeny tiny favor to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app. We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨 Stay peachy, stay safe! Regards, Dona GUEST EXPERIENCE MANAGER OYO On Wed Oct 26 04:59:59 GMT 2022 wrote: Dear concern, Please check and update the status. Please confirm on priority. I am unable to track status in OYO app. Please guide. Regards Rajib Chatterjee [protected] Sent from Yahoo Mail on Android On Sun, 23 Oct 2022 at 10:46 am, Rajib Chatterjee wrote: Dear Concern, Thanks for your prompt support. Please find below my bank details for refund 1. Beneficiary Name -RAJIB CHATTERJEE 2. Account Number -[protected] 3. Name of the Bank -HDFC BANK 4. IFSC Code of the Branch -HDFC0000014 Regards Rajib Chatterjee [protected] Sent from Yahoo Mail on Android On Sun, 23 Oct 2022 at 10:33 am, [protected]@oyosupport.com wrote: Hey GUEST ! To initiate your refund for INR @@@ against VQGX0583 at the earliest, we will need the following: 1. Beneficiary Name -RAJIB CHATTERJEE 2. Account Number -[protected] 3. Name of the Bank -HDFC BANK 4. IFSC Code of the Branch -HDFC0000014 If the account name is different from the booking name, then we'll need a declaration that states that you want the transaction to be made to the Account Holder. In case of joint account holders, we'll need the names of all beneficiaries as well. The amount usually takes 7-14 working days to be processed, but we'll try our best to get this done on priority 🙌🏻 If you have any further query, please reply to this mail or call us at . You can even write to us at [protected]@oyorooms.com. Stay peachy, stay safe!" Was this information helpful? | |||||
Nov 18, 2022 Complaint marked as Resolved Dear Concern
Please find below official mail confirmation from OYO from 22nd Oct'22 with my reverts.
From: Rajib Chatterjee
Sent: 16 November 2022 13:53
To: [email protected]; OYO Rooms ; Rajib Chatterjee
Subject: Re: Ticket ID: 2909669385 | Ticket Type: SIG Escalations | Resource ID: VQGX0583 | Resource: Booking
Reminder 7
Dear Puja Kumari Singh
Guest Experience Mgr(OYO)
It has been 25 days since I waiting for refund of Rs 27987/-, but I have not yet received my refund amount. Even after many confirmation of credit amount within 7 to 14 days from your teams over mail and Phone, payment yet not received.
I need to mention that I am utterly disappointed with this kind of response and behavior from a reputed company like yours. I chose OYO rooms due to your high reputation in the market.
But this issue has disturbed me. I had not expected this kind of service from OYO. I request you to refund my amount (Rs 27987) on priority.
Thank you for your future cooperation. I am looking forward to having your response soon with a solution.
Yours sincerely,
Rajib Chatterjee
9830120208
On Monday, 14 November 2022 at 01:59:51 pm GMT+5:30, Rajib Chatterjee wrote:
Reminder 6
Dear Puja Kumari Singh
Guest Experience Mgr(OYO)
As per your confirmation on 11th Nov22, you have do the needful to release my refund amount (Rs 27987/-) .But refund amount yet not get credited. Please understand, I am following up against the same from 22nd Oct'22 which is more than your 14 days TAT.
Please assist on priority.
Thanks & Regards
Rajib Chatterjee
9830120208
On Friday, 11 November 2022 at 02:51:59 pm GMT+5:30, Rajib Chatterjee wrote:
Reminder 5
Dear Asish Thakur,
Guest Experience Team(OYO)
Please check trail mail where I am following up against my refund(Rs 27987/-) for last 21 days. Every time assurance given that payment would get credited within 7 to 14 days. But I have yet not received my refund.
Please update payment credit status on priority.Please treat this urgent.
Regards
Rajib Chatterjee
9830120208
On Saturday, 5 November 2022 at 07:07:03 pm GMT+5:30, wrote:
Hey there!
Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund.
Customers are in the ❤️ of everything we do and your feedback has allowed us to As per our telephonic conversation sorry you faced this issue I would like to inform you that I have initiated your refund of INR 27987, which will be credited back to the bank payment source within 7-14 working days of booking ID:VQGX0583.
Lastly, we have a have a teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think.
Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.
We look forward to welcoming you to our comfy, sanitised abode soon 🤗🏨
Stay peachy, stay safe!
Regards,
Asish Thakur
Guest Experience Team
Oyo
On Sat Nov 05 11:54:40 GMT 2022 wrote:
Reminder 4
Dear Concern,
Awaiting for my refund credit for long time.Not getting any respond from OYO end.
This is for record.
Regards
Rajib Chatterjee
9830120208
On Friday, 4 November 2022 at 05:02:14 pm GMT+5:30, Rajib Chatterjee wrote:
Dear Concern,
I have yet not received my refund amount of Rs 27987 against by booking ID VQGX0583 & Ticket ID: 2909669385.
1. On 22nd Oct’22 Ankita(Guest Experience Team) confirm my refund amount of Rs 27987/- after discussion with all related concern.(All related supporting conversation with me for future process). Basis confirmation from your team only I have paid full amount without staying any day in Hotel Gangotri OYO -9344(Booking for 22nd to 27th Oct’22)
2. On Sun, 23 Oct 2022 at 10:33 am, your team asked me to share bank details for refund of Rs 27987 . I have shared my HDFC bank details on same date.
3. On 26th Oct’22 Dona- (GUEST EXPERIENCE MANAGER-OYO) confirmed my refund amount of Rs 27987/- and ask me to wait 7 working days.
4. Again, on 27th Oct’22 your Team confirm payment would get credited within 7 to 14 working days
This is not at all expected and appreciated – hence you are requested to refund my Rs 27987/- on priority .
I look forward to your refund and a resolution to my problem, before going to Consumer court, Media, Twitter, Facebook & Escalation directly to Top Mgt( Ritesh Agarwal & others)
NB:- I am extremely Dissatisfied (Rating 1) with service by your "Guest Experience Mgr- Sweety"
Thanks & Regards,
Rajib Chatterjee
+91 9830120208
On Thursday, 3 November 2022 at 03:39:25 pm GMT+5:30, Rajib Chatterjee wrote:
Dear Sweety,
Guest Experience Officer
I have been coordinating with your team for the past 2 weeks, however the problem is still to get resolved.
• On 23rd Oct, your team have requested for bank details which was shared immediately.
• From 22nd to till date your team confirmed that the refund has been initiated and should get credited within the next few days.
• On 27th Oct, it was again reconfirmed that the refund process has been initiated.
• Post several follow-ups, suddenly on 31st Oct, you change your stance and mention that the refund process is not possible.
This is not at all expected and appreciated – hence you are requested to involve your Seniors in resolving the issue and at the same time, share your escalation matrix. Oyo has a brand value – it is really disheartening in that manner in which you have handled the matter so far.
Thanks & Regards,
Rajib Chatterjee
+91 9830120208
On Monday, 31 October 2022 at 04:09:38 pm GMT+5:30, Rajib Chatterjee wrote:
Dear Concern,
Please find below my contact details
Rajib Chatterjee
9830120208
Regards
Rajib Chatterjee
9830120208
Sent from Yahoo Mail on Android
On Mon, 31 Oct 2022 at 2:35 pm, [email protected]
wrote:
Hi sir
please send your contact details
regards Oyo team
On Mon Oct 31 06:12:26 GMT 2022 wrote:
Dear Concern,
Case might approach towards Consumer court and media where after confirming payment process of Rs 27987 under below documented mail.
Please update my payment status before this case approach towards complaints.
Regards
Rajib Chatterjee
9830120208
On Monday, 31 October 2022 at 11:26:30 am GMT+5:30, wrote:
Hey there!
Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund.
Customers are in the ❤️ of everything we do and your feedback has allowed us to ( As per policy, I cannot initiated the refund due to early check-in ).
Lastly, we have a have a teeny tiny favor to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think.
Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.
We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨
Stay peachy, stay safe!
Regards,
Sweety
Guest experience manager,
OYO.
On Sun Oct 30 15:20:45 GMT 2022 wrote:
Reminder 3
Please confirm date of my refund (Rs27987 ) in my HDFC bank a/c which is mentioned in the mail on priority.
Regards,
Rajib Chatterjee
9830120208
On Saturday, 29 October 2022 at 12:50:37 pm GMT+5:30, Rajib Chatterjee wrote:
Reminder 2
Dear Concern,
I am waiting for long time .Please update on priority. I am not getting support from your team. Case might approach towards complaints.
Regards
Rajib Chatterjee
9830120208
9830120208
On Saturday, 29 October 2022 at 12:27:18 pm GMT+5:30, Rajib Chatterjee wrote:
Reminder 2
Please update...
Sent from Yahoo Mail on Android
On Fri, 28 Oct 2022 at 2:38 pm, Rajib Chatterjee
wrote:
Reminder 1
Please update...
Sent from Yahoo Mail on Android
On Fri, 28 Oct 2022 at 9:56 am, Rajib Chatterjee
wrote:
Dear Concern,
Request you to please update the refund status as the amount (Rs 27987) stil not credited in my below HDFC A/C.
Regards
Rajib Chatterjee
9830120208
Sent from Yahoo Mail on Android
On Thu, 27 Oct 2022 at 1:33 pm, [email protected]
wrote:
Hey there!
Good news! We've resolved your concern regarding Payment/Refund status issue: Status of Refund.
Customers are in the ❤️ of everything we do and your feedback has allowed us to (Resolution Provided). As I can check, we have already initiated the refund of INR 27987.0 as per your concern, regarding this booking ID: VQGX0583, and it will be credited within 7-14 working days to your payment source.
Lastly, we have a have a teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think.
Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.
We look forward to welcoming you to our comfy, sanitised abode soon 🤗🏨
Stay peachy, stay safe!
On Thu Oct 27 05:45:38 GMT 2022 wrote:
Dear Dona,
As discussed yesterday, I have already wait 24 Hrs as per your confirmation and 7 days from 22nd Oct22 but yet not amount INR 27987 credited in my below HDFC a/c which i have shared in trail mail. Please update the payment status on priority.
Regards
Rajib Chatterjee
9830120208
Sent from Yahoo Mail on Android
On Wed, 26 Oct 2022 at 11:13 am, [email protected]
wrote:
Hey there!
Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund.
Customers are in the ❤️ of everything we do and your feedback has allowed us to
I would like to inform you that your refund will initiated INR 27987 which will be credited back to the source within 7-14 working days of booking ID: VQGX0583 so please wait for 24 hours.
Lastly, we have a have a teeny tiny favor to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think.
Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.
We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨
Stay peachy, stay safe!
Regards,
Dona
GUEST EXPERIENCE MANAGER
OYO
On Wed Oct 26 04:59:59 GMT 2022 wrote:
Dear concern,
Please check and update the status. Please confirm on priority. I am unable to track status in OYO app. Please guide.
Regards
Rajib Chatterjee
9830120208
Sent from Yahoo Mail on Android
On Sun, 23 Oct 2022 at 10:46 am, Rajib Chatterjee
wrote:
Dear Concern,
Thanks for your prompt support. Please find below my bank details for refund
1. Beneficiary Name -RAJIB CHATTERJEE
2. Account Number -00141140029124
3. Name of the Bank -HDFC BANK
4. IFSC Code of the Branch -HDFC0000014
Regards
Rajib Chatterjee
9830120208
Sent from Yahoo Mail on Android
On Sun, 23 Oct 2022 at 10:33 am, [email protected]
wrote:
Hey GUEST !
To initiate your refund for INR @@@ against VQGX0583 at the earliest, we will need the following:
1. Beneficiary Name -RAJIB CHATTERJEE
2. Account Number -00141140029124
3. Name of the Bank -HDFC BANK
4. IFSC Code of the Branch -HDFC0000014
If the account name is different from the booking name, then we'll need a declaration that states that you want the transaction to be made to the Account Holder. In case of joint account holders, we'll need the names of all beneficiaries as well.
The amount usually takes 7-14 working days to be processed, but we'll try our best to get this done on priority 🙌🏻
If you have any further query, please reply to this mail or call us at . You can even write to us at [email protected].
Stay peachy, stay safe!"
No virus found in this incoming message. OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 21, 2022 OYO Rooms Customer Care's response Hi Rajib, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
Verified Support Nov 21, 2022 OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.Team OYO | |||||
 2 Comments | |||||
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Trust case will escalated to OYO top Mgt, Media, Facebook, Twitter and Consumer forum if I not get my refund within 7 days.
Rgds
Rajib Chatterjee
[protected]