[Resolved]  OYO — refund issue for shifting hotel

I booked an oyo for october 14, booking id tpjf6514, when i reached the hotel they said they are not entertaining customers who have made an advance payment of the room. I contacted the customer care and they shifted me to the new hotel under booking id tpjf6514, when i go to the hotel for check-in the hotel manager said you have to pay 999 in cash for checkin, after that i contacted to customer service and they said you can pay 999 in cash and we will refund that money after your checkout. After checkout when i contacted to oyo customer service they refused to refund my money.