[Resolved]  OYO — Refund not added to my account

So I book A hotel through oyo I make payment via phonepe
After I call the hotel they refused to give me room they told me cancel your booking on oyo and came offline then I will provide you room otherwise there is no room for you
Than I call customer service they cancel the booking and I got refund immediately within 5 minutes
And they told me to book again the same hotel and told me now there is no issue you can go so he told me to book again And I do that but after some minutes, hotel manager call me and said to me you again booked on app I’m sorry I can’t give you room and his behaviour was aggressive so rude
Than I again canceled the booking and i got 0 refund
I call customer service they just harassing me I made around 50 calls they just saying Wait I’ll check and cut the call
I need my money back on my bank account ASAP
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Jun 6, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 05, 2022
OYO Rooms Customer Care's response
Hi Manijan, we are dejected to learn about your disheartening experience with us. We always strive to extend beautiful stays and services to our guests and we certainly believed to extend the same to you. We request you to please share your stay details to help us in improving your experience.~Team OYO
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