OYO — Refund not given after multiple calls

Website:

www.oyorooms.com

Booking Id: F52G4269. I had booked Flagship 74334 Hotel Marina, Kolkata for 29th nov and also paid booking amount of Rs 830. After reaching the hotel they denied entry saying the booking details, i.e. number of people registered is not matching with what Oyo is saying their mail and application.

I had to book another hotel. I requested for refund on the same day. Its been more than 14 days since the time and I still haven't received the refund amount. I have been calling them up multiple times and every time they say to wait for a few more days.

It looks like Oyo is running a scam by showing offers and false booking. Really pathetic service on their end.

Please help me get the refund.

Reference of ticket details-

Ticket ID:[protected]
Issue category:Oyo Policy/Product Query
Status:CLOSED
Date of creation:[protected]

Ticket ID:[protected]
Issue category:Status of Refund
Status:PENDING
Date of creation:[protected]

Ticket ID:[protected]
Issue category:Tariff Issue
Status:CLOSED
Date of creation:[protected]

Ticket ID:[protected]
Issue category:Tariff Issue
Status:RESOLVED
Date of creation:[protected]

Ticket ID:9452876
Issue category:Refund within OYO Policy
Status:Success